At Luca Burner, we are dedicated to delivering your kitchen appliances safely and on time. This Shipping Policy outlines our delivery process, timelines, and important details.
1. Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
- Standard delivery time is 3–7 business days depending on your location.
- Remote or rural areas may take up to 10 business days for delivery.
- Delivery times may be affected by external factors such as weather conditions or courier delays, which are beyond our control.
3. Delivery Method
- We currently deliver through trusted courier partners.
- All orders are shipped to the delivery address provided at checkout.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
- Promotional offers may include free shipping on selected products or order values.
5. Cash on Delivery (COD)
- We only accept Cash on Delivery (COD) payments.
- Customers must ensure that the exact amount is available at the time of delivery.
6. Order Tracking
- Once your order is shipped, you will receive tracking details via email or SMS (if available through our courier partner).
7. Delays or Issues
- In case of unexpected delays, our support team will contact you with updates.
- If your order does not arrive within the expected delivery window, please contact us immediately.
8. Contact Us
For questions about shipping or delivery, please reach out to us at:
📧 [email protected]