At Luca Burner, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
- Returns are only accepted for products that are defective, damaged, or incorrect upon delivery.
- To be eligible, you must notify us within 7 days of receiving your order.
- The product must be unused, in its original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
- Products damaged due to misuse, negligence, or improper handling are not eligible for return.
- Used or altered products cannot be returned.
3. Return Process
- To initiate a return, please contact our support team at [email protected] within 7 days of receiving your order.
- Our team will guide you through the return process, including arranging for pickup if applicable.
4. Refunds
- Once the returned product is inspected and approved, we will process your refund.
- Since we only accept Cash on Delivery (COD), refunds will be made through bank transfer within 10–14 business days after approval.
- You will be notified via email once your refund is processed.
5. Exchanges
- If you receive a defective or damaged product, we may offer a replacement instead of a refund, depending on product availability.
6. Contact Us
If you have any questions about this Return and Refund Policy, please contact us at:
📧 [email protected]